Zaheer Jiwani is a seasoned leader with a wealth of experience in driving growth and transformation across various industries, including travel, retail, financial services, and telecommunications. As the Senior Principal Strategist at ServiceNow, he plays a pivotal role in shaping the strategic direction for Canadian...
Zaheer Jiwani is a seasoned leader with a wealth of experience in driving growth and transformation across various industries, including travel, retail, financial services, and telecommunications. As the Senior Principal Strategist at ServiceNow, he plays a pivotal role in shaping the strategic direction for Canadian clients while also leading global initiatives in Generative AI. His expertise lies in leveraging enterprise software to facilitate transformational change, working closely with customer executive teams to develop comprehensive business strategies, customer and employee experience designs, and detailed transformation roadmaps.
In his current role, Zaheer is instrumental in defining capabilities and constructing compelling business cases that resonate with top-tier clients. His ability to blend technology with analytics allows him to deliver sound, commercially oriented management solutions that drive measurable results. As the lead strategist for Canada, he is not only focused on local market dynamics but also contributes to the global Generative AI community of practice at ServiceNow. This involves crafting innovative go-to-market strategies that harness the power of AI to enhance operational efficiencies and customer engagement.
Zaheer's extensive background in management consulting and P&L responsibilities equips him with a unique perspective on strategic planning and product marketing. His proficiency in CRM, digital marketing, and market research further enhances his capability to navigate complex business landscapes. With over 15 years of experience, Zaheer continues to be a catalyst for change, empowering organizations to embrace digital transformation and achieve sustainable growth in an increasingly competitive market.
