Young Jang serves as the Senior Manager of Product Qualification and Global Service Support at Samsung Semiconductor, Inc., where he plays a pivotal role in ensuring the quality and reliability of storage products. With a robust background in electronics and product management, Young is responsible...
Young Jang serves as the Senior Manager of Product Qualification and Global Service Support at Samsung Semiconductor, Inc., where he plays a pivotal role in ensuring the quality and reliability of storage products. With a robust background in electronics and product management, Young is responsible for overseeing the qualification processes that guarantee Samsung's storage solutions meet the high standards expected by major clients across North and South America, including industry giants like Microsoft, Dell, HP, Lenovo, and Gateway. His expertise extends to managing relationships with OEM factories such as Foxconn, Inventec, and Jabil, ensuring that all products not only perform optimally but also align with the specific requirements of diverse markets.
In his current role, Young has successfully set up and managed third-party service companies, streamlining the Return Merchandise Authorization (RMA) process to enhance customer satisfaction and operational efficiency. His strategic approach to technical support and maintenance ensures that clients receive timely and effective solutions, reinforcing Samsung's reputation for excellence in service. Young's ability to navigate complex manufacturing and product marketing landscapes allows him to lead key projects that drive innovation and quality assurance in storage technologies. His blend of management skills and technical acumen positions him as a vital asset in the semiconductor industry, where he continues to contribute significantly to the advancement of storage solutions and customer support initiatives.
