Yevgeniy Zhuravel currently serves as the Head of ITSM Methodology at Альфа-Банк Казахстан, where he leverages over 25 years of extensive experience in the IT field to drive innovation and efficiency within the organization. His role is pivotal in leading a dedicated team of IT...
Yevgeniy Zhuravel currently serves as the Head of ITSM Methodology at Альфа-Банк Казахстан, where he leverages over 25 years of extensive experience in the IT field to drive innovation and efficiency within the organization. His role is pivotal in leading a dedicated team of IT methodologists, focusing on the continuous improvement of IT processes and services. Yevgeniy's expertise in IT Governance and Service Management enables him to effectively manage and arrange measures for periodic quality assessments, ensuring that IT services align seamlessly with business objectives.
A key aspect of Yevgeniy's responsibilities includes the formation and development of an IT competency map, which serves as a strategic framework for aligning IT capabilities with business needs. He is adept at mapping IT processes to business processes, thereby enhancing the integration of IT services with the bank's product offerings. His participation in various initiatives and projects underscores his commitment to IT digital transformation and optimization, driving the bank towards a more agile and responsive IT environment.
Yevgeniy's proficiency in ITIL principles, combined with his skills in budgeting, contract management, and incident management, positions him as a leader in IT service delivery. His problem-solving abilities and team management skills further contribute to fostering a culture of excellence within the IT department. As Альфа-Банк Казахстан continues to evolve in the digital landscape, Yevgeniy Zhuravel remains at the forefront, championing best practices in IT service management and ensuring that the bank is well-equipped to meet the challenges of the future.