Yazdan Sarab serves as the Head of Digital Workplace Services & Client Success for the Americas at Amadeus IT Group, where he plays a pivotal role in shaping the company's approach to IT service delivery and client engagement. With a robust background in information technology...
Yazdan Sarab serves as the Head of Digital Workplace Services & Client Success for the Americas at Amadeus IT Group, where he plays a pivotal role in shaping the company's approach to IT service delivery and client engagement. With a robust background in information technology and services, Yazdan leverages his expertise in Business Process and Operations Management to drive efficiency and enhance the overall client experience. His leadership extends to overseeing Regional IT Service Delivery and Corporate End-User Solutions, ensuring that the delivery centers operate seamlessly across current and future locations.
In his current role, Yazdan is instrumental in implementing IT Service Management best practices, including ITIL frameworks, to optimize service delivery and support offerings. His strategic focus on Customer Relationship Management (CRM) enables him to foster strong partnerships with clients, ensuring their needs are met with precision and care. Yazdan's experience with pricing strategies and e-commerce further enhances his ability to deliver tailored solutions that align with client objectives, ultimately driving satisfaction and loyalty.
Key projects under Yazdan's leadership include the development of innovative digital workplace solutions that empower employees and improve productivity. His commitment to governance and compliance ensures that all business partners and clients adhere to industry standards, fostering a culture of accountability and excellence. With a solid foundation in Electrical, Electronics, and Communications Engineering, coupled with certifications in SAFe, PMP, and IT Management, Yazdan is well-equipped to navigate the complexities of the digital landscape, making him a valuable asset to Amadeus IT Group and its clients.
