Xiaoqing Zhu currently serves as a Principal Architect at Comcast, where she plays a pivotal role in shaping the OSS (Operations Support Systems) ecosystem that underpins Service Fulfillment and Assurance for Comcast Business Services. With a robust background in telecommunications and software architecture, Xiaoqing leverages...
Xiaoqing Zhu currently serves as a Principal Architect at Comcast, where she plays a pivotal role in shaping the OSS (Operations Support Systems) ecosystem that underpins Service Fulfillment and Assurance for Comcast Business Services. With a robust background in telecommunications and software architecture, Xiaoqing leverages her extensive technical expertise to design and implement high-capacity, high-performance software systems tailored to meet the unique demands of the Customer Service and Telecomm industries.
In her role, Xiaoqing is instrumental in driving key projects that encompass business-class voice, trunking, and Ethernet services. Her deep understanding of Comcast's OSS architecture allows her to navigate complex service delivery workflows, ensuring seamless integration and optimal performance across various platforms. As a Subject Matter Expert (SME) and Point of Contact (POC), she collaborates closely with cross-functional teams to align technology solutions with business objectives, delivering projects on time and within budget constraints through agile methodologies.
Xiaoqing's expertise in Service-Oriented Architecture (SOA), software development, and integration is complemented by her proficiency in operating systems such as Solaris and Linux, as well as her knowledge of VoIP and IVR technologies. Her commitment to information security and her strategic vision enable her to address the ever-evolving challenges in the telecommunications landscape effectively. By combining a big-picture perspective with meticulous attention to detail, Xiaoqing continues to drive innovation and excellence within Comcast, positioning the company as a leader in delivering reliable and efficient telecommunications services.
