Willians Diglio is a seasoned Tech Lead and Senior Infrastructure Specialist at Lojas Riachuelo, bringing over 19 years of extensive experience in technology and telecommunications. In his current role, he is pivotal in overseeing the entire IT infrastructure operation, which encompasses servers, storage, telecommunications, and...
Willians Diglio is a seasoned Tech Lead and Senior Infrastructure Specialist at Lojas Riachuelo, bringing over 19 years of extensive experience in technology and telecommunications. In his current role, he is pivotal in overseeing the entire IT infrastructure operation, which encompasses servers, storage, telecommunications, and data centers across various retail locations and distribution centers. His strategic oversight ensures that the infrastructure not only supports the day-to-day operations but also aligns with the company's long-term business objectives.
A key aspect of Willians' role involves managing the infrastructure budget, where he meticulously develops and monitors the financial plan, ensuring that expenditures align with the projected budget. His expertise in renegotiating contracts and optimizing resource allocation has been instrumental in sustaining operational efficiency and driving cost-effective solutions. Willians excels in architecting robust solutions that enhance service delivery and improve overall performance, leveraging his strong background in ITIL processes and service management.
Willians is also dedicated to building high-performance teams, fostering collaboration across all organizational levels. His leadership in advanced network engineering and telecommunications has led to significant improvements in service quality and network security. With a deep understanding of Quality of Service (QoS), TCP/IP protocols, and network security measures, he is adept at implementing strategies that enhance both the reliability and security of the IT infrastructure. As he continues to navigate the evolving landscape of technology, Willians remains committed to driving innovation and excellence within Lojas Riachuelo, ensuring that the company remains at the forefront of the retail industry.
