Willard Munjoma is a seasoned professional with nineteen years of extensive experience in airline ground operations, currently serving as the Operations Manager at National Airport Service & Ground Handling Agent in Hargeisa, Somaliland. His career trajectory began with Air Zimbabwe in 1996, where he started...
Willard Munjoma is a seasoned professional with nineteen years of extensive experience in airline ground operations, currently serving as the Operations Manager at National Airport Service & Ground Handling Agent in Hargeisa, Somaliland. His career trajectory began with Air Zimbabwe in 1996, where he started as a Traffic Assistant and progressively advanced to senior roles, showcasing his dedication and expertise in the aviation sector. His comprehensive knowledge spans multiple airports, including Harare, Victoria Falls, Kinshasa, and Lubumbashi, providing him with a diverse perspective on operational challenges and best practices in various environments.
In his current role, Willard is responsible for the ownership and oversight of airside operations, ensuring situational awareness and the integrity of all ground handling activities. He serves as the Single Point of Contact, facilitating seamless communication and coordination among various stakeholders. His leadership skills are instrumental in managing and coaching teams, ensuring that ground operations align with Standard Operating Procedures (SOPs), Ground Operations Manuals (GOM), and ICAO standards. Willard's commitment to operational excellence is evident in his strategic planning and analytical skills, which he employs to enhance customer satisfaction and drive new business development initiatives.
Key projects under his management include the implementation of innovative training programs aimed at elevating service standards and operational efficiency. By fostering a culture of continuous improvement and adherence to industry best practices, Willard Munjoma not only contributes to the success of National Airport Service but also plays a pivotal role in enhancing the overall aviation landscape in Somaliland. His expertise in airport management and executive leadership positions him as a valuable asset in the dynamic field of aviation operations.
