Will Choi serves as the Operations Manager at Digitech America, where he leverages a decade of experience in heavy machinery handling and parts sales to drive operational excellence. In his current role, Will oversees the repair and parts hub center for Hanwha Techwin, previously known...
Will Choi serves as the Operations Manager at Digitech America, where he leverages a decade of experience in heavy machinery handling and parts sales to drive operational excellence. In his current role, Will oversees the repair and parts hub center for Hanwha Techwin, previously known as Samsung Techwin, ensuring that customer service operations run smoothly across the US, Central and South America, and Europe. His expertise in managing the logistics of receiving and dispatching repairs and parts is critical to maintaining the high standards of service expected by clients in the competitive tech industry.
Will's strong analytical skills, particularly in Microsoft Excel, enable him to efficiently track and manage inventory levels, analyze repair turnaround times, and optimize supply chain processes. His ability to resolve complex issues related to repairs and parts supply has made him a key asset in enhancing operational workflows and improving customer satisfaction. Will is also adept at fostering collaboration among diverse teams, partner companies, and external vendors, ensuring that all stakeholders are aligned in achieving project goals on time.
In addition to his operational responsibilities, Will is passionate about mentoring his team, promoting a culture of continuous improvement and innovation. His comprehensive knowledge of sales strategies in both corporate and retail environments further enriches his role, allowing him to contribute to broader business objectives while maintaining a customer-centric approach. As he continues to navigate the evolving landscape of the tech industry, Will remains committed to driving efficiency and excellence at Digitech America.
