Will Balson is a seasoned Business Systems Engineer at Box, where he plays a pivotal role in architecting and optimizing core IT systems that drive operational efficiency and enhance user experience. With a robust background in customer service and a keen understanding of business processes,...
Will Balson is a seasoned Business Systems Engineer at Box, where he plays a pivotal role in architecting and optimizing core IT systems that drive operational efficiency and enhance user experience. With a robust background in customer service and a keen understanding of business processes, Will has spent the past five years honing his technical skills to bridge the gap between technology and user needs. His expertise spans a diverse array of software stacks and platforms, including Linux, macOS, Windows, VMware, and cloud services like Amazon Web Services (AWS) and Google Cloud Platform (GCP).
At Box, Will is instrumental in the design and implementation of critical applications such as Okta for identity management, Slack for team collaboration, and JIRA for project tracking. His proficiency in tools like Tableau allows him to derive actionable insights from data, enabling informed decision-making across teams. Will's unique educational background in Linguistics from Boston University enriches his approach to problem-solving, allowing him to communicate complex technical concepts in an accessible manner.
Currently, he is leading key projects aimed at optimizing system performance and enhancing user engagement through innovative solutions. His commitment to continuous improvement and passion for developing tools that simplify workflows make him an invaluable asset to the Box team. With skills in scripting and system administration, alongside his fluency in Spanish, Will is well-equipped to navigate the complexities of modern IT environments while fostering collaboration and efficiency.
