Wes Powell serves as the Senior Vice President of Customer Service at KnitWell Group, where he spearheads customer service operations for a diverse portfolio of renowned brands, including Ann Taylor, Loft, Lane Bryant, Talbots, Haven Well Within, Chico's, White House Black Market, and Soma. With...
Wes Powell serves as the Senior Vice President of Customer Service at KnitWell Group, where he spearheads customer service operations for a diverse portfolio of renowned brands, including Ann Taylor, Loft, Lane Bryant, Talbots, Haven Well Within, Chico's, White House Black Market, and Soma. With nearly two decades of experience in customer service, credit service, collections, and call-center operations, Wes has established himself as an award-winning executive known for driving exceptional customer experiences and delivering sustainable revenue growth. His expertise in operations management and performance management allows him to implement strategic initiatives that enhance service quality while optimizing operational efficiency.
At KnitWell Group, Wes is currently focused on several key projects aimed at elevating the customer experience across all brands. He is leading transformative change management initiatives that leverage data analytics to better understand customer needs and preferences, ensuring that every interaction is personalized and impactful. His analytical skills enable him to identify trends and areas for improvement, which in turn inform the development of innovative service strategies that align with the company's overall goals.
Wes's commitment to excellence is reflected in his ability to manage P&L effectively, driving expense savings while maintaining high service standards. He champions a culture of continuous improvement and empowers his teams to deliver outstanding service that not only meets but exceeds customer expectations. As he seeks assignments with increasing scope and accountability, Wes remains dedicated to fostering a customer-centric environment that positions KnitWell Group as a leader in the retail industry.
