Walter Darrough is a seasoned Principal Customer Success Manager at Flexera, where he leverages over 20 years of extensive experience in IT Asset Management and strategic account management to drive exceptional customer outcomes. In his current role, Walter manages a diverse portfolio of large enterprise...
Walter Darrough is a seasoned Principal Customer Success Manager at Flexera, where he leverages over 20 years of extensive experience in IT Asset Management and strategic account management to drive exceptional customer outcomes. In his current role, Walter manages a diverse portfolio of large enterprise accounts, acting as a cross-functional leader and trusted advisor. His primary focus is on helping clients realize their stated business objectives by increasing adoption of Flexera's solutions and enhancing feature usage.
Walter's expertise in IT strategy and business analysis allows him to identify opportunities for improvement and innovation within customer operations. He excels in gathering, maintaining, auditing, and controlling asset information, ensuring that clients have a comprehensive understanding of their IT landscape. This meticulous approach not only enhances operational efficiency but also contributes to significant increases in Annual Recurring Revenue (ARR) for Flexera.
Key projects under Walter's leadership have included the implementation of tailored IT asset management strategies that align with clients' unique business needs, fostering a culture of customer success and satisfaction. His adeptness in IT service management and cloud computing further positions him as a valuable resource for clients navigating the complexities of modern IT environments. By championing customer value and success, Walter has consistently driven retention and growth, solidifying his reputation as a world-class customer advocate and IT professional. His commitment to business process improvement ensures that Flexera remains a trusted partner in the ever-evolving landscape of enterprise software solutions.
