Viviane Essex serves as the Director of Installed Services - HVAC at The Home Depot, where she leverages her extensive background in mechanical engineering and over 25 years of experience in the heating and air conditioning industry to drive strategic initiatives and enhance customer satisfaction....
Viviane Essex serves as the Director of Installed Services - HVAC at The Home Depot, where she leverages her extensive background in mechanical engineering and over 25 years of experience in the heating and air conditioning industry to drive strategic initiatives and enhance customer satisfaction. With a degree from McGill University, Viviane combines her technical expertise with a minor in management to navigate the complexities of the HVAC market effectively. Her role encompasses overseeing the national installed HVAC business, where she is responsible for the development and execution of innovative programs that align with The Home Depot's commitment to quality and customer service.
Viviane's leadership is pivotal in managing key projects that focus on product marketing and business development within the HVAC sector. She is adept at strategic planning and has a proven track record in enhancing the sales process, ensuring that both B2B and consumer customers receive exceptional service and value. Her analytical mindset allows her to identify market trends and customer needs, which she translates into actionable marketing strategies that drive growth and profitability.
In addition to her operational responsibilities, Viviane is passionate about training and development, often leading workshops and events that empower team members and partners in the HVAC space. Her commitment to energy management and sustainable practices further underscores her dedication to advancing the industry while meeting the evolving demands of consumers. Through her tenacity and high-energy approach, Viviane Essex continues to make significant contributions to The Home Depot, positioning the company as a leader in installed HVAC services.
