Vivian Duong serves as the General Manager of Van Nails and Spa, where her strong leadership skills and extensive experience in retail merchandising and customer support come to the forefront. In her current role, Vivian adeptly manages the day-to-day operations of the spa, ensuring that...
Vivian Duong serves as the General Manager of Van Nails and Spa, where her strong leadership skills and extensive experience in retail merchandising and customer support come to the forefront. In her current role, Vivian adeptly manages the day-to-day operations of the spa, ensuring that everything runs smoothly from scheduling appointments to overseeing team management. Her ability to foster a collaborative work environment has made her a key player in building a cohesive team that thrives on delivering exceptional customer service.
One of Vivian's standout contributions has been her innovative approach to marketing. She has successfully created engaging marketing events and developed promotional materials that not only drive sales but also enhance the Van Nails and Spa brand. Her keen understanding of customer retention strategies has allowed her to cultivate lasting relationships with clients, ensuring they return for their beauty and wellness needs.
In addition to her marketing initiatives, Vivian is meticulous in her bookkeeping and organization of company materials, which streamlines operations and supports financial health. She also takes the lead in hiring and onboarding new staff, ensuring that each team member embodies the spa's commitment to excellence. With a strong focus on technology, she manages the spa's website and tech systems, optimizing online presence and enhancing customer engagement. Vivian’s blend of critical thinking, self-motivation, and social skills positions her as a driving force behind the success of Van Nails and Spa, making her an invaluable asset in the beauty and wellness industry.
