Vipul Jha serves as the Senior Director of Emerging Technology and AI at Verizon, where he plays a pivotal role in spearheading transformative initiatives that leverage cutting-edge technologies to enhance customer experiences and operational efficiencies. With a robust background in digital technology and AI transformation,...
Vipul Jha serves as the Senior Director of Emerging Technology and AI at Verizon, where he plays a pivotal role in spearheading transformative initiatives that leverage cutting-edge technologies to enhance customer experiences and operational efficiencies. With a robust background in digital technology and AI transformation, Vipul is dedicated to delivering scalable and innovative solutions that address the complexities of modern telecommunications. His expertise spans across Generative AI, Conversational AI, and Contact Center AI, positioning him at the forefront of Verizon's digital transformation efforts within the Consumer Group.
At Verizon, Vipul leads a steering committee focused on the strategic implementation of Conversational AI and Generative AI, driving the adoption of applied AI solutions at an enterprise scale. His visionary approach has resulted in the successful deployment of Retrieval Augmented Generation (RAG) and Generative Search technologies, enabling Verizon to tap into new revenue streams while enhancing customer engagement. Vipul's leadership in IT strategy and digital transformation has not only positioned Verizon as a leader in the telecommunications sector but has also set a benchmark for innovation in the industry.
As an innovation trailblazer and disrupter, Vipul is committed to harnessing the power of 5G and AI to redefine the customer journey and streamline operations. His forward-thinking initiatives exemplify his belief in the potential of technology to transform businesses, making him a key figure in shaping the future of Verizon and the broader telecommunications landscape. Through his work, Vipul continues to inspire teams and stakeholders alike, fostering a culture of innovation that is essential for navigating the rapidly evolving digital landscape.
