Victoria Boston serves as the Executive Vice President and Chief Customer Experience Officer at Tech Network Inc., where she leverages over 30 years of extensive leadership experience in the telecommunications industry to drive exceptional customer satisfaction and operational excellence. In her current role, Victoria oversees...
Victoria Boston serves as the Executive Vice President and Chief Customer Experience Officer at Tech Network Inc., where she leverages over 30 years of extensive leadership experience in the telecommunications industry to drive exceptional customer satisfaction and operational excellence. In her current role, Victoria oversees a dynamic team of over 1,500 professionals dedicated to delivering innovative telecom solutions for both residential and commercial clients. Her strategic vision is pivotal in enhancing the customer journey, ensuring that every interaction reflects the company’s commitment to quality and responsiveness.
Victoria is at the forefront of several key projects that focus on market expansion and network enhancement, directly impacting over 2 million customers across three states. Under her leadership, Tech Network Inc. has implemented cutting-edge engineering and design initiatives that streamline installation and repair processes, significantly improving customer retention rates. Her expertise in strategic communications and change management has fostered a culture of collaboration and accountability within her teams, empowering them to exceed performance benchmarks while maintaining a world-class customer experience.
In addition to her operational responsibilities, Victoria is passionate about training and developing talent within the organization. She believes that investing in employee growth is crucial to achieving long-term success and customer satisfaction. By championing cross-functional team leadership and effective account management strategies, she ensures that Tech Network Inc. remains a trusted partner in the telecommunications sector, known for its reliability and innovative solutions. Victoria Boston’s unwavering commitment to excellence positions her as a transformative leader in the industry, driving Tech Network Inc. toward a future of sustained growth and customer loyalty.
