Victor Butera serves as the Head of Customer Experience at Tigre USA Inc., where he leverages his extensive background in operations and strategic leadership to enhance customer satisfaction and drive brand loyalty. With a dynamic career spanning various sectors, Victor has honed his expertise in...
Victor Butera serves as the Head of Customer Experience at Tigre USA Inc., where he leverages his extensive background in operations and strategic leadership to enhance customer satisfaction and drive brand loyalty. With a dynamic career spanning various sectors, Victor has honed his expertise in developing brand partnerships and optimizing customer service operations within start-up and turnaround environments. At Tigre, a leading Brazilian multinational in civil construction solutions, Victor is pivotal in aligning customer experience strategies with the company’s mission of improving water management and quality of life.
In his current role, Victor is spearheading key projects aimed at transforming customer interactions through innovative service delivery models and process improvement initiatives. His entrepreneurial approach fosters a culture of collaboration among cross-functional teams, enabling them to identify and implement best practices that enhance operational efficiency. Victor’s proficiency in strategic planning and program management is instrumental in driving new business development and outsourcing strategies that align with Tigre's growth objectives.
Moreover, Victor’s commitment to training and development ensures that team members are equipped with the necessary skills to meet evolving customer needs. His adeptness in business analysis and management consulting further supports Tigre’s efforts to maintain its competitive edge in the PVC pipes and fittings market. Through his leadership, Victor Butera is not only enhancing the customer experience but also contributing to Tigre’s overarching goal of fostering sustainable practices that positively impact communities.
