Veronique Letellier serves as the Head of Innovation & Customer Experience at AXA, where she spearheads the "Accélérateur" initiative, a dynamic innovation team focused on delivering pragmatic solutions that drive tangible business impact. With a fervent passion for developing Regenerative Business and Culture, Veronique is...
Veronique Letellier serves as the Head of Innovation & Customer Experience at AXA, where she spearheads the "Accélérateur" initiative, a dynamic innovation team focused on delivering pragmatic solutions that drive tangible business impact. With a fervent passion for developing Regenerative Business and Culture, Veronique is committed to designing innovative services that resonate with customers' unique aspirations and enhance their experiences. Her strategic vision is complemented by a hands-on approach, ensuring that the implementation of new ideas maintains the highest quality standards.
Under her leadership, the Accélérateur team is dedicated to creating innovative services that not only support AXA's core business but also drive revenue growth. By leveraging cutting-edge technologies such as IoT, Blockchain, Machine Learning, and Artificial Intelligence, Veronique is transforming customer service and distributor productivity, making AXA a leader in the insurance industry. Her expertise in Product Management and Business Development enables her to identify market opportunities and develop solutions that meet evolving customer needs.
Moreover, Veronique places a strong emphasis on acculturation within the organization, infusing Design Thinking principles into the company culture. This approach fosters a collaborative environment where creativity thrives, and employees are inspired to contribute to the company's mission. With a robust background in Market Analysis and Business Analysis, she is adept at navigating complex challenges and turning them into opportunities for innovation. Veronique Letellier's unique blend of creativity and pragmatism positions her as a transformative leader at AXA, driving forward-thinking initiatives that redefine customer experience in the insurance sector.
