Veronica Malai currently serves as the Manager of A&C Partner Assistance at Oracle, where she plays a pivotal role in enhancing the onboarding and enablement processes for global partners. With her extensive background as a Senior Business Consultant, Veronica leverages her analytical skills and deep...
Veronica Malai currently serves as the Manager of A&C Partner Assistance at Oracle, where she plays a pivotal role in enhancing the onboarding and enablement processes for global partners. With her extensive background as a Senior Business Consultant, Veronica leverages her analytical skills and deep understanding of the information technology and services industry to streamline partner interactions and improve overall customer experience. Her primary focus is on managing worldwide partner-specific requests, ensuring that global system integrators receive timely and effective support throughout their lifecycle.
In her current role, Veronica is responsible for prioritizing and escalating partner incidents, meticulously following up on service requests, and collaborating with cross-functional teams to resolve issues efficiently. Her expertise in event management and media relations allows her to effectively communicate and coordinate with partners, ensuring they are well-informed and equipped to leverage Oracle's offerings. Additionally, her skills in market research and strategy formulation enable her to identify trends and insights that drive continuous improvement in partner enablement processes.
Veronica's commitment to excellence is evident in her ability to foster strong relationships with partners, enhancing their experience and satisfaction. Her passion for customer service and team management further contributes to her success in creating a collaborative environment that empowers her colleagues and partners alike. As she continues to navigate the complexities of partner assistance at Oracle, Veronica remains dedicated to driving innovation and delivering exceptional value to the global partner ecosystem.
