As the Residential Program Manager at ResCare, Velma Walker plays a pivotal role in overseeing the operations of ten residential group homes, as well as Independent Living Services, Home Health Services, and In-Home Support Services. With a strong commitment to enhancing the quality of life...
As the Residential Program Manager at ResCare, Velma Walker plays a pivotal role in overseeing the operations of ten residential group homes, as well as Independent Living Services, Home Health Services, and In-Home Support Services. With a strong commitment to enhancing the quality of life for individuals in these programs, Velma ensures that each facility adheres to the highest standards of compliance and customer service. Her passion for building strong relationships extends not only to the residents but also to her team, fostering a positive work environment that encourages collaboration and growth.
Velma's expertise in creative problem-solving is evident in her approach to managing staffing ratios and ensuring that the unique needs of each individual are met. She meticulously reviews new and internal applications, conducting the hiring process with an eye for talent that aligns with ResCare's mission. Her dedication to training new employees is a testament to her belief in leading by example; she inspires her team to embrace change and adapt to the evolving needs of the community.
Key projects under Velma's leadership include the implementation of innovative training programs that enhance employee engagement and retention, as well as initiatives aimed at improving the overall customer experience within the residential settings. By leveraging her skills in creative direction and marketing communications, Velma has successfully developed outreach strategies that not only promote the services offered but also highlight the positive impact of ResCare on the lives of its clients. With her unwavering commitment to excellence, Velma Walker is an invaluable asset to ResCare, driving forward the mission to provide compassionate and comprehensive support to those in need.
