Vanessa Clayton is a dynamic Service Delivery Manager and Business Partner at Ericsson, where she leverages her extensive expertise in Service Delivery Management, Information Technology, and Global Finance to drive operational excellence across North America and Latin America. In her current role, Vanessa is accountable...
Vanessa Clayton is a dynamic Service Delivery Manager and Business Partner at Ericsson, where she leverages her extensive expertise in Service Delivery Management, Information Technology, and Global Finance to drive operational excellence across North America and Latin America. In her current role, Vanessa is accountable for the Procurement to Pay performance and compliance across 38 countries, a responsibility that requires not only a keen understanding of complex financial processes but also exceptional stakeholder management skills. Her ability to navigate a dynamic matrixed environment is evident in her successful coordination of over 250 resources, ensuring that client services and programs are executed with the highest quality.
Vanessa is deeply committed to continuous improvement and innovation, consistently identifying opportunities to enhance processes and drive efficiencies. Her strategic planning capabilities allow her to align initiatives with organizational goals, fostering a culture of excellence and accountability within her teams. As a solutions specialist, she excels in project management and process improvement, utilizing her skills in vendor management and change management to optimize service delivery.
In addition to her operational responsibilities, Vanessa is passionate about team building and staff development, recognizing that a strong, engaged workforce is essential for achieving success in service delivery. Her leadership style emphasizes collaboration and empowerment, enabling her teams to thrive in fast-paced environments while maintaining professionalism and a focus on client satisfaction. With a proven track record of delivering results and driving transformation, Vanessa Clayton is a key asset to Ericsson, poised to lead the organization into the future of service delivery excellence.
