As the Senior Director Program Manager for Customer Quality at Trinity Industries, Inc., Vander Jr. plays a pivotal role in ensuring that the company not only meets but exceeds customer expectations in the highly regulated rail industry. With over 20 years of experience, Vander Jr....
As the Senior Director Program Manager for Customer Quality at Trinity Industries, Inc., Vander Jr. plays a pivotal role in ensuring that the company not only meets but exceeds customer expectations in the highly regulated rail industry. With over 20 years of experience, Vander Jr. is recognized for his results-driven leadership and adept problem-solving skills, which have been instrumental in enhancing quality and operational efficiency across various projects. His expertise in implementing industry standards such as ISO and CAPA, combined with his Six Sigma Green Belt certification, allows him to spearhead initiatives that significantly reduce waste and improve processes.
In his current role, Vander Jr. proactively communicates with customers regarding quality and technical initiatives, fostering strong relationships that are essential for understanding and addressing their needs. He coordinates continuous improvement and problem-solving activities between TrinityRail's corporate offices, customers, and plant operations, ensuring a seamless flow of information and collaboration. His proficiency in tools like Failure Mode and Effects Analysis (FMEA) and mistake-proofing techniques empowers his teams to identify potential issues before they escalate, driving a culture of quality and accountability.
Vander Jr.'s ability to lead cross-functional teams is a testament to his commitment to continuous improvement. By leveraging his extensive background in Supplier Quality Management and problem-solving methodologies, he effectively aligns organizational goals with customer requirements, ultimately enhancing customer satisfaction and loyalty. His strategic vision and hands-on approach make him a key asset to Trinity Industries as they navigate the complexities of the rail industry while striving for operational excellence.
