Van Nguyen is a dedicated professional with a profound passion for understanding people and their motivations, which has been the cornerstone of his career in the service industry for over nine years. Currently serving in a pivotal role at Del Frisco's Grille as a Training...
Van Nguyen is a dedicated professional with a profound passion for understanding people and their motivations, which has been the cornerstone of his career in the service industry for over nine years. Currently serving in a pivotal role at Del Frisco's Grille as a Training Development Specialist, Van leverages his extensive experience to enhance team performance and elevate customer service standards. His role involves not only supervising the setup and coordination of food service for over 100 customers at a time but also accommodating diverse customer requests, ensuring that each guest feels valued and catered to.
Van's expertise in training and development shines through in his ability to mentor new staff, instilling in them the importance of effective communication and interpersonal skills. His keen understanding of body language, tone, and environmental factors allows him to tailor training programs that resonate with employees, fostering a culture of excellence and responsiveness. His commitment to customer satisfaction was recognized when he received the “Employee of the Month” award in February 2016, a testament to his ability to drive a remarkable 15% improvement in private dining sales through exceptional service and engagement.
With a tenacious work ethic and a skilled multi-tasker, Van is adept at navigating the fast-paced environment of the restaurant industry. His proficiency in Microsoft Word and PowerPoint further enhances his ability to create impactful training materials that empower staff to deliver outstanding customer service. As he continues to develop innovative training strategies at Del Frisco's Grille, Van remains focused on his mission: to inspire and cultivate a team that is as passionate about people as he is.
