As the Director of Special Projects at the Maine Public Employees Retirement System (MainePERS), Valerie Scott plays a pivotal role in driving process improvement and change management initiatives that enhance the operational efficiency of this quasi-governmental organization. With a focus on administering retirement and disability...
As the Director of Special Projects at the Maine Public Employees Retirement System (MainePERS), Valerie Scott plays a pivotal role in driving process improvement and change management initiatives that enhance the operational efficiency of this quasi-governmental organization. With a focus on administering retirement and disability plans for a diverse group of stakeholders, including state employees, teachers, and judges, Valerie leverages her expertise in Lean Process Improvement and Balanced Scorecard methodologies to streamline workflows and optimize service delivery.
In her current capacity, Valerie is responsible for the management and execution of key projects that align with MainePERS' strategic objectives. This includes conducting thorough benchmarking analyses to identify best practices within the public sector and implementing innovative solutions that enhance customer satisfaction. Valerie’s adeptness in project management ensures that each initiative is executed on time and within budget, while her skills in personnel evaluation and research contribute to a data-driven approach to decision-making.
Among her notable projects, Valerie has spearheaded initiatives aimed at enhancing the user experience for members accessing retirement services, ensuring that their needs are met with efficiency and empathy. Additionally, her experience in grant preparation has been instrumental in securing funding for various projects that support the organization’s mission. By fostering a culture of continuous improvement and collaboration, Valerie Scott is not only enabling the healthy evolution of MainePERS but also setting a standard for excellence in public sector management.
