Ulrich Walter currently serves as the Service Director for Service Management and Transition & Transformation (T&T) at Computacenter, where he leverages his extensive expertise in IT outsourcing and service management to drive operational excellence and enhance client satisfaction. With a robust background in the information...
Ulrich Walter currently serves as the Service Director for Service Management and Transition & Transformation (T&T) at Computacenter, where he leverages his extensive expertise in IT outsourcing and service management to drive operational excellence and enhance client satisfaction. With a robust background in the information technology and services sector, Ulrich is adept at overseeing the entire lifecycle of IT service delivery, from pre-sales and design to implementation and ongoing management. His role involves not only the strategic alignment of IT services with business objectives but also the meticulous execution of Service-Level Agreements (SLAs) to ensure that client expectations are consistently met or exceeded.
One of Ulrich's key projects at Computacenter has been the successful transition of complex IT outsourcing engagements, where he has utilized his skills in Business Relationship Management and People Management to foster strong partnerships with clients. His hands-on approach in managing service operations has led to significant improvements in service quality and efficiency, ultimately driving customer loyalty and retention. Ulrich's commitment to excellence is further underscored by his certification in Executive Leadership from IE Business School, which equips him with the strategic insight necessary to navigate the evolving landscape of IT service management.
In addition to his operational responsibilities, Ulrich is passionate about mentoring his team and cultivating a culture of continuous improvement. His expertise in TUPE (Transfer of Undertakings Protection of Employment) and program management ensures that transitions are seamless and that employees are supported throughout the process. As a forward-thinking leader, Ulrich Walter is dedicated to harnessing innovative IT strategies that not only meet current demands but also anticipate future trends, positioning Computacenter as a leader in the competitive IT services market.
