As the Manager of Desktop Managed Services at Fujitsu North America, Tyler Rowe plays a pivotal role in ensuring exceptional customer satisfaction through the effective management of teams of IT professionals. With a focus on providing 2nd level support for PC hardware and software, Tyler...
As the Manager of Desktop Managed Services at Fujitsu North America, Tyler Rowe plays a pivotal role in ensuring exceptional customer satisfaction through the effective management of teams of IT professionals. With a focus on providing 2nd level support for PC hardware and software, Tyler collaborates closely with users and management across all levels to deliver tailored services that enhance productivity for supported companies. His commitment to continual improvement drives the implementation of best practices in service delivery, ensuring that the Desktop Managed Services team consistently meets and exceeds service level agreements (SLAs).
Tyler oversees a diverse range of IT operations projects that directly impact end-user devices and overall productivity. His expertise in service delivery management, system administration, and help desk support allows him to navigate complex challenges while maintaining a customer-centric approach. By leveraging his extensive knowledge of computer hardware, Microsoft Exchange, and Windows 7, Tyler ensures that his teams are equipped to handle a variety of technical issues efficiently and effectively.
In addition to managing day-to-day operations, Tyler is dedicated to fostering a culture of continuous improvement within his teams. He actively seeks out opportunities to streamline processes and enhance service quality, thereby driving higher levels of user satisfaction. His leadership not only empowers his team of Desktop Engineers but also contributes to the overall success of Fujitsu North America in delivering top-notch desktop managed services to both internal and external users. Through his strategic vision and hands-on management style, Tyler Rowe exemplifies the ideal blend of technical expertise and customer-focused leadership in the ever-evolving IT landscape.
