Tyler Cooper currently serves as the Senior Process Manager at The Church of Jesus Christ of Latter-day Saints, where he plays a pivotal role in enhancing the IT service management framework within the organization. With a strong focus on Major Incident Management, Problem Management, and...
Tyler Cooper currently serves as the Senior Process Manager at The Church of Jesus Christ of Latter-day Saints, where he plays a pivotal role in enhancing the IT service management framework within the organization. With a strong focus on Major Incident Management, Problem Management, and Change Management, Tyler is dedicated to unifying the support experience for church leaders and improving the overall capabilities of the IT department. His expertise in Configuration Management allows him to streamline processes and ensure that all IT services align with the church's mission and operational needs.
In his current role, Tyler is spearheading several key projects aimed at developing comprehensive standards and policies that enhance the support experience across all church processes, products, and tools. By fostering a culture of continuous improvement, he is not only optimizing existing workflows but also implementing innovative solutions that address the unique challenges faced by a large non-profit organization. His strong leadership skills and ability to build cross-functional teams have been instrumental in driving collaboration and ensuring that IT services are responsive and effective.
Tyler's commitment to training and team building further reinforces his role as a leader in IT service management. By equipping his team with the necessary skills and knowledge, he is cultivating an environment where excellence is the standard. His proficiency in Microsoft Office and program management complements his strategic approach, enabling him to deliver impactful results that resonate throughout the organization. As he continues to refine and elevate the IT support experience, Tyler Cooper exemplifies the dedication and expertise required to navigate the complexities of technology within a mission-driven environment.
