Troy Hagan serves as the Senior Vice President at flyExclusive, where he plays a pivotal role in shaping the company’s strategic direction and enhancing its operational capabilities. With a focus on delivering an unparalleled customer experience, Troy oversees key projects that streamline charter solutions and...
Troy Hagan serves as the Senior Vice President at flyExclusive, where he plays a pivotal role in shaping the company’s strategic direction and enhancing its operational capabilities. With a focus on delivering an unparalleled customer experience, Troy oversees key projects that streamline charter solutions and optimize the utilization of flyExclusive’s diverse fleet, which includes Citation Light, Mid, and Super Mid Jets, as well as Gulfstream Heavy Jets. His expertise in real estate and brokerage, combined with a strong background in sales and customer service, enables him to forge robust partnerships and negotiate favorable terms that benefit both the company and its clientele.
Under Troy's leadership, flyExclusive has implemented innovative pricing strategies, such as soft entry point contract pricing, which cater to the unique needs of both business and leisure travelers. His commitment to excellence is reflected in the company’s 24/7 operational model, ensuring that every request for aircraft or charter services is fulfilled promptly and efficiently. By leveraging advanced tools like Salesforce.com and Microsoft Office, Troy and his team are able to track customer interactions and streamline processes, enhancing overall service delivery.
Troy's blend of industry knowledge and hands-on experience in manufacturing and product lines positions him as a key influencer in the private aviation sector. His dedication to fostering a culture of responsiveness and reliability at flyExclusive not only elevates the customer experience but also reinforces the company’s reputation as a leader in the private aviation market. With a keen eye for negotiation and a passion for customer satisfaction, Troy continues to drive flyExclusive towards new heights of success.
