Troy Anderson currently serves as a Field Technician Senior Associate at NTT DATA, where he leverages his extensive technical expertise to provide top-tier Desktop and LAN Management Services Support. With a robust foundation in IT, Troy holds multiple CompTIA certifications, including A+ Essentials and Microsoft...
Troy Anderson currently serves as a Field Technician Senior Associate at NTT DATA, where he leverages his extensive technical expertise to provide top-tier Desktop and LAN Management Services Support. With a robust foundation in IT, Troy holds multiple CompTIA certifications, including A+ Essentials and Microsoft Certified Professional, which underscore his proficiency in troubleshooting, system administration, and technical support. His role involves not only resolving complex software and hardware issues but also ensuring seamless network administration and optimal performance of client systems.
At NTT DATA, Troy is actively engaged in key projects that enhance operational efficiency and improve user experience. He utilizes tools such as Acronis True Image for data backup and recovery, and he has experience with Active Directory Domain Services (AD DS) to manage user accounts and permissions effectively. His familiarity with System Center Configuration Manager (SCCM), albeit limited, reflects his commitment to continuous learning and adapting to evolving technologies.
Troy’s technical skill set is complemented by his proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, which allows him to create comprehensive reports and presentations that communicate technical information clearly to stakeholders. His hands-on experience with laptops, Windows Server, and Oracle further solidifies his role as a reliable resource for troubleshooting and system maintenance. As he continues to grow within the industry, Troy remains dedicated to delivering exceptional support and contributing to the success of NTT DATA's initiatives.
