Tracy Thompson serves as the AVP, Director of Regional Underwriting Operations for the Professional Liability Segment at Utica National Insurance Group, where she leverages her extensive expertise in property and casualty insurance to drive strategic growth and operational excellence. With a diverse background encompassing Middle...
Tracy Thompson serves as the AVP, Director of Regional Underwriting Operations for the Professional Liability Segment at Utica National Insurance Group, where she leverages her extensive expertise in property and casualty insurance to drive strategic growth and operational excellence. With a diverse background encompassing Middle Market, Small Commercial, Technology and Life Science, and Professional Liability sectors, Tracy has established herself as a pivotal figure in the underwriting landscape. Under her leadership, her team of 11 professionals is not only responsible for segment profit but also for maintaining Utica National's position as the second-largest writer of insurance agents' errors and omissions professional liability in the United States.
One of Tracy's key contributions has been the development of a desk underwriting tool that empowers underwriters with critical claim frequency and pricing metrics. This innovative tool enhances decision-making capabilities and streamlines the underwriting process, ensuring that the team can respond swiftly and effectively to market demands. Tracy’s strategic planning and tactical thinking have been instrumental in optimizing operational execution, enabling her team to achieve ambitious growth targets while maintaining a strong focus on risk management.
Her skills in agency management, business development, and claims management further bolster her ability to lead a high-performing team. Tracy's commitment to talent management fosters a culture of continuous improvement and professional growth, ensuring that her team remains at the forefront of industry trends and best practices. As a thought leader in the professional liability space, Tracy Thompson continues to shape the future of underwriting at Utica National, driving innovation and excellence in every aspect of her role.