As the Vice President of Customer Success at WellRight, Tracy Roth plays a pivotal role in shaping the customer experience and driving strategic initiatives that enhance client satisfaction and retention. With a robust background in operations and client services, Tracy has successfully collaborated with numerous...
As the Vice President of Customer Success at WellRight, Tracy Roth plays a pivotal role in shaping the customer experience and driving strategic initiatives that enhance client satisfaction and retention. With a robust background in operations and client services, Tracy has successfully collaborated with numerous Fortune 100 and 500 companies to implement comprehensive health, benefits, and wellness programs tailored to meet diverse organizational needs. Her expertise in program management and customer relationship management (CRM) allows her to oversee the entire customer journey, ensuring seamless onboarding, effective adoption, and sustained engagement with WellRight’s innovative solutions.
Tracy leads a dynamic team of twenty professionals, fostering a culture of mentorship and collaboration that empowers her staff to excel in their roles. Her strategic planning capabilities are instrumental in developing customized solutions that not only align with client objectives but also position WellRight as a leader in the wellness industry. By leveraging data analysis and project management skills, Tracy identifies trends and insights that inform product development and enhance the overall customer experience.
Currently, Tracy is spearheading key projects aimed at integrating advanced technology into WellRight’s offerings, enhancing user engagement and satisfaction. Her commitment to employee engagement and people management ensures that her team is motivated and equipped to deliver exceptional service. As a member of the Executive Team, Tracy’s insights and leadership directly influence the company’s strategic direction, making her an invaluable asset in driving WellRight’s mission to promote health and wellness across organizations.
