Tracy Glascoe serves as the Director of Customer & Partner Management within the Business Account Management Solutions (BAMS) at Fannie Mae, where she leverages over two decades of extensive experience in the mortgage industry and risk management. In her current role, Tracy leads the National...
Tracy Glascoe serves as the Director of Customer & Partner Management within the Business Account Management Solutions (BAMS) at Fannie Mae, where she leverages over two decades of extensive experience in the mortgage industry and risk management. In her current role, Tracy leads the National Mortgage Bankers Account team, focusing on critical functions such as relationship management, credit risk assessment, and technology integration. Her strategic oversight is pivotal in fostering strong partnerships with lenders, ensuring effective counterparty risk management, and implementing innovative solutions that align with Fannie Mae’s mission-driven goals.
Under Tracy’s leadership, the team employs a robust risk framework to identify and prioritize Accounts of Interest, enabling proactive management of credit and counterparty risks. Her expertise in financial controls and advanced analytics, including proficiency in Salesforce and Advanced Excel, allows her to navigate complex financial statements and negotiate effectively with stakeholders. Tracy is dedicated to cultivating high-performing teams that prioritize psychological safety, ensuring that every member feels empowered to contribute to the organization’s success.
Key projects under her direction include the development of tailored risk management strategies that enhance lender relationships while safeguarding Fannie Mae’s interests. By fostering collaboration among crucial stakeholders, Tracy not only drives operational efficiency but also champions a culture of innovation within the organization. Her commitment to excellence and strategic vision positions her as a leader in the mortgage industry, making significant contributions to the evolution of business account management solutions at Fannie Mae.
