Tracie Scott serves as the Head of Customer Success at CrowdSmart.ai, where she leverages her extensive background in Customer Success, Business Analytics, and Voice of the Customer to drive exceptional outcomes for clients. With a hands-on approach, Tracie is dedicated to aligning customer needs with...
Tracie Scott serves as the Head of Customer Success at CrowdSmart.ai, where she leverages her extensive background in Customer Success, Business Analytics, and Voice of the Customer to drive exceptional outcomes for clients. With a hands-on approach, Tracie is dedicated to aligning customer needs with business objectives, ensuring that every interaction enhances the overall customer experience. Her expertise in Customer Retention and Customer Experience allows her to build robust relationships that foster loyalty and advocacy among clients.
At CrowdSmart.ai, Tracie is instrumental in developing and refining Customer Success processes, including a repeatable onboarding framework that streamlines the transition for new clients. This initiative not only enhances operational performance but also ensures that customers quickly realize the value of the platform. Tracie’s strategic and tactical collaboration with cross-functional teams, particularly in Product, enables her to advocate for customer needs and influence product development in ways that resonate with users.
Her leadership skills shine through as she manages customer relationships with a focus on professional services and delivery, ensuring that every client receives tailored support. Tracie's commitment to leveraging data and automation in her processes allows her to identify trends and proactively address potential challenges, ultimately driving customer satisfaction and retention. With a strong foundation in CRM and Software as a Service (SaaS), Tracie Scott is a pivotal force at CrowdSmart.ai, championing customer success and fostering a culture of continuous improvement.
