Toshima Flournoy serves as the Patient Service Representative Supervisor at Johns Hopkins All Children's Hospital, where she leverages a decade of progressive experience in administrative management to enhance patient care and operational efficiency. In her current role, Toshima is pivotal in supervising office personnel and...
Toshima Flournoy serves as the Patient Service Representative Supervisor at Johns Hopkins All Children's Hospital, where she leverages a decade of progressive experience in administrative management to enhance patient care and operational efficiency. In her current role, Toshima is pivotal in supervising office personnel and ensuring that day-to-day departmental operations align with the hospital's commitment to a positive, patient-centric experience. Her responsibilities encompass the consistent implementation of organizational policies and procedures, as well as overseeing critical human resource functions such as payroll, time and attendance management, and employee relations.
Toshima's expertise in communication training and customer service management is instrumental in fostering a collaborative and supportive environment for both staff and patients. She excels in coaching and mentoring her team, empowering them to deliver exceptional service while adhering to confidentiality standards and best practices in healthcare administration. Her strong analytical skills and adeptness at multi-tasking enable her to navigate the complexities of a fast-paced medical environment, ensuring that all operational challenges are met with effective solutions.
Key projects under Toshima's leadership include the optimization of patient scheduling processes and the enhancement of data entry protocols, which have significantly improved patient flow and satisfaction rates. Her commitment to continuous improvement and procedural innovation not only meets demanding deadlines but also contributes to the overall mission of Johns Hopkins All Children's Hospital to provide high-quality, compassionate care. Through her strategic oversight and dedication to excellence, Toshima Flournoy exemplifies the qualities of a top-notch administrative professional in the healthcare sector.
