Tony Petraglia currently serves as the Director of Special Projects at Goodwill Industries of Southwest Florida, where he leverages over two decades of retail management experience to drive innovative initiatives that enhance operational efficiency and customer satisfaction across 13 retail locations. In his role, Tony...
Tony Petraglia currently serves as the Director of Special Projects at Goodwill Industries of Southwest Florida, where he leverages over two decades of retail management experience to drive innovative initiatives that enhance operational efficiency and customer satisfaction across 13 retail locations. In his role, Tony is instrumental in developing and executing strategic projects that align with Goodwill's mission of providing job training and employment opportunities for individuals with disabilities and other barriers to employment. His expertise in multi-store management allows him to oversee diverse teams, ensuring that each store operates smoothly while maintaining high standards of customer service and merchandising excellence.
One of Tony's key projects involves the implementation of a comprehensive training program aimed at empowering store managers and staff with the skills necessary to optimize sales and improve customer engagement. By focusing on coaching and human resources development, he fosters a culture of leadership within the organization, enabling team members to take ownership of their roles and drive record sales and profits. Additionally, Tony's keen understanding of budgeting and shrinkage management has led to significant improvements in operational performance, allowing Goodwill to reinvest savings into community programs.
With a strong foundation in retail, customer service, and assortment planning, Tony Petraglia is dedicated to enhancing the overall shopping experience while ensuring that Goodwill Industries of Southwest Florida continues to fulfill its mission. His commitment to excellence and passion for team development make him a pivotal figure in the organization, driving both financial success and social impact.
