Toni Ackermann serves as the Deposit Operations Manager at NBT Bank, where she leverages her extensive experience in the banking industry to enhance operational efficiency and customer satisfaction. With a strong foundation in customer service and leadership, Toni is adept at managing complex processes such...
Toni Ackermann serves as the Deposit Operations Manager at NBT Bank, where she leverages her extensive experience in the banking industry to enhance operational efficiency and customer satisfaction. With a strong foundation in customer service and leadership, Toni is adept at managing complex processes such as IRA and HSA reporting, new account verifications, and end-of-year deposit reporting. Her role involves meticulous oversight of deposit and customer maintenance, ensuring compliance and accuracy in all transactions.
Toni is particularly skilled in utilizing advanced banking technologies, including ICS/CDARS, to optimize deposit operations and enhance service delivery. Her expertise extends to managing savings bonds and conducting thorough research to resolve discrepancies, which underscores her commitment to operational excellence. In addition to her technical skills, Toni is passionate about coaching and leadership development. She actively fosters a culture of growth within her team, empowering colleagues to enhance their skills and contribute meaningfully to the organization.
Her educational background in Criminal Justice and Corrections from SUNY Morrisville complements her professional experience, providing her with a unique perspective on regulatory compliance and risk management within the banking sector. With a proven track record of creative problem-solving and project management, Toni Ackermann is dedicated to driving continuous improvement at NBT Bank, ensuring that the institution not only meets but exceeds customer expectations in an ever-evolving financial landscape.
