Tommy Nugent is a seasoned General Manager at Jersey Mike's Subs, bringing over six years of comprehensive experience in the food and service industry. His journey through seven different locations has equipped him with a unique perspective on operational excellence and customer satisfaction. Since stepping...
Tommy Nugent is a seasoned General Manager at Jersey Mike's Subs, bringing over six years of comprehensive experience in the food and service industry. His journey through seven different locations has equipped him with a unique perspective on operational excellence and customer satisfaction. Since stepping into management in 2022, Tommy has demonstrated exceptional leadership and strategic acumen, particularly during the grand opening of his last store. This pivotal experience not only honed his skills in delegation and team leadership but also underscored the importance of teamwork in achieving common goals.
Tommy's Bachelor of Business Administration, complemented by a minor in marketing, has provided him with a solid foundation in business operations. He has effectively leveraged this knowledge to optimize key performance indicators such as food cost and labor efficiency. Under his guidance, the team successfully built a robust online presence, enhancing customer retention through targeted marketing initiatives and community engagement. His commitment to coaching and onboarding new team members has fostered a positive work environment, promoting team spirit and collaboration.
Throughout his tenure, Tommy has prioritized customer experience, ensuring that every interaction reflects the values of Jersey Mike's Subs. His hands-on approach to order management and problem-solving has not only improved operational workflows but also elevated the overall dining experience for guests. As he continues to drive growth and innovation within the organization, Tommy remains dedicated to cultivating a culture of excellence that resonates with both employees and customers alike.
