As the Enterprise Executive Director at ServiceNow, Tom Mullen plays a pivotal role in guiding organizations through the complexities of digital transformation. With a deep understanding of enterprise service management, Tom leverages his expertise to connect the dots between business strategy and technology implementation. His...
As the Enterprise Executive Director at ServiceNow, Tom Mullen plays a pivotal role in guiding organizations through the complexities of digital transformation. With a deep understanding of enterprise service management, Tom leverages his expertise to connect the dots between business strategy and technology implementation. His current focus is on helping enterprises navigate the rapidly evolving landscape of IT and business processes, ensuring they can adapt and thrive in an increasingly digital world.
Tom is recognized as a servant leader, dedicated to mapping value and inspiring innovative possibilities for his clients. He quarterbacks cross-functional teams, bringing together diverse expertise across IT, business, and customer service to create cohesive strategies that drive measurable outcomes. His thought leadership extends to transforming people, processes, and technology options, enabling organizations to embrace new methodologies and tools that enhance efficiency and effectiveness.
Key projects under Tom's leadership often involve implementing advanced solutions in areas such as document imaging, content management, and business intelligence. He is adept at utilizing Software as a Service (SaaS) models to streamline operations and improve customer engagement. Tom’s skills in direct sales, pre-sales consulting, and solution architecture empower him to craft tailored strategies that align with enterprise goals while addressing the unique challenges faced by each organization.
In a world where many companies struggle to keep pace with technological advancements using traditional methods, Tom Mullen stands out as a beacon of innovation and strategic insight, committed to helping businesses realize their full potential through effective digital transformation.
