Tom Labrie is the driving force behind Palmetto State RV, where he has redefined the customer experience in the recreational vehicle industry. As a Business Owner, Tom is committed to fostering a culture that prioritizes people and relationships, believing that the foundation of a successful...
Tom Labrie is the driving force behind Palmetto State RV, where he has redefined the customer experience in the recreational vehicle industry. As a Business Owner, Tom is committed to fostering a culture that prioritizes people and relationships, believing that the foundation of a successful business lies in the growth and development of its team. Under his leadership, Palmetto State RV has not only seen a surge in camper sales—outpacing the previous decade—but has also become a beacon of exceptional service in an industry facing increasing demand.
Tom’s approach is rooted in education and empowerment. He actively coaches his team, instilling a sense of pride and responsibility in serving customers. By leveraging his expertise in operations management and team building, he has created a dynamic environment where employees are encouraged to excel, ultimately leading to enhanced customer satisfaction. His focus on account management and business analysis allows him to identify key areas for improvement, ensuring that every interaction with customers is meaningful and impactful.
Key projects under Tom’s leadership include the development of a comprehensive service program designed to assist customers in maintaining their RVs and transitioning to new models. This initiative not only addresses the urgent need for quality service but also reinforces the dealership's commitment to customer care. With a keen eye for data analysis and a passion for consumer products, Tom continues to drive innovation at Palmetto State RV, ensuring that the company not only meets but exceeds the expectations of the modern camper. By building strong relationships and investing in his team, Tom Labrie is setting a new standard in the RV industry, one conversation at a time.
