Todd Zetlan serves as the Senior Director of Operations at ADP, where he leverages over 30 years of technical experience, with a particular focus on the healthcare sector. In this pivotal role, Todd is responsible for overseeing operations and technical services for NAS Benefits, ensuring...
Todd Zetlan serves as the Senior Director of Operations at ADP, where he leverages over 30 years of technical experience, with a particular focus on the healthcare sector. In this pivotal role, Todd is responsible for overseeing operations and technical services for NAS Benefits, ensuring that the organization delivers top-tier solutions that meet the evolving needs of clients in the health and welfare domain. His expertise in product development and management is instrumental in driving operational efficiency and fostering innovation within the team.
Under Todd's leadership, key projects have included the implementation of Agile methodologies to enhance team collaboration and streamline processes, resulting in improved service delivery and client satisfaction. His proficiency in .NET and SaaS technologies allows him to guide his team in developing robust software solutions that address complex healthcare challenges. Todd's commitment to quality assurance and continuous improvement has transformed operational workflows, enabling the organization to adapt swiftly to market changes and client demands.
A strong advocate for team management and process reengineering, Todd has successfully transformed teams by instilling a culture of accountability and excellence. His ability to advise clients on best practices and operational strategies has solidified ADP's reputation as a trusted partner in the healthcare industry. With a keen eye for innovation and a dedication to enhancing client experiences, Todd Zetlan continues to make significant contributions to the success of ADP and its clients.
