Todd Wise is a seasoned Information Management professional currently serving as the Application Management Service Delivery Director at Atos. In this pivotal role, Todd excels in managing client relationships and spearheading commercial development while ensuring the highest standards of service delivery quality across multiple regional...
Todd Wise is a seasoned Information Management professional currently serving as the Application Management Service Delivery Director at Atos. In this pivotal role, Todd excels in managing client relationships and spearheading commercial development while ensuring the highest standards of service delivery quality across multiple regional accounts. His expertise lies in transitioning large IT functional groups from internal operations to a sourced service delivery model, where he effectively applies PMP and ITIL principles to streamline processes and foster technological evolution.
Todd's leadership is characterized by his ability to engage clients and business owners to deeply understand their key objectives. This collaborative approach enables him to develop and implement tailored solutions that not only meet but exceed client expectations, driving customer satisfaction and value creation. His strong business acumen is complemented by a robust skill set in IT Service Management, Global Delivery, and Application Lifecycle Management, allowing him to navigate complex challenges with ease.
Currently, Todd is leading a globally diverse team of resources, focusing on delivering Service Level Agreements (SLAs) that enhance operational efficiency and performance. His innovative mindset and history of thinking outside the box empower his team to tackle incidents effectively and manage requirements analysis with precision. As a self-starter, Todd continuously seeks opportunities for improvement, ensuring that Atos remains at the forefront of the industry in delivering exceptional application management services. Through his strategic vision and commitment to excellence, Todd Wise is not only transforming service delivery models but also shaping the future of IT operations within the organization.
