Ticia Cates serves as a Senior Account Director at Lumen Technologies, where she leverages over 20 years of extensive experience in B2B strategic sales and operations to drive substantial growth across Global Enterprise and Carrier accounts. Currently managing a robust $15.4M Monthly Recurring Revenue (MRR),...
Ticia Cates serves as a Senior Account Director at Lumen Technologies, where she leverages over 20 years of extensive experience in B2B strategic sales and operations to drive substantial growth across Global Enterprise and Carrier accounts. Currently managing a robust $15.4M Monthly Recurring Revenue (MRR), Ticia is instrumental in overseeing contract alignment, financial monitoring, and governance, ensuring that her teams not only meet but exceed performance benchmarks. Her solutions-oriented approach is evident in her ability to navigate complex divestitures and align contracts, all while fostering strong relationships with key stakeholders.
Adept at managing global teams, Ticia excels in synchronizing sales, operations, and post-sales activities to create a seamless customer experience. Her strategic mindset enables her to identify and pursue new business opportunities, effectively hunting for prospects and qualifying leads that align with Lumen's innovative solutions. Ticia's expertise in RFP management, vendor negotiation, and service delivery ensures that her clients receive best-in-class solutions tailored to their unique needs.
In addition to her core responsibilities, Ticia is deeply committed to enhancing operational efficiencies and driving revenue growth through strategic initiatives. Her proficiency in Ethernet, Wireless, and TDM technologies positions her as a thought leader in the telecommunications industry, allowing her to provide valuable insights and guidance to clients navigating the complexities of digital transformation. With a focus on building lasting partnerships, Ticia Cates continues to be a pivotal force in advancing Lumen Technologies' mission to deliver exceptional service and innovative solutions on a global scale.
