Tiara Roberts is a dedicated Vacation Planner at Dream Vacations_A Cruise One Company, where she leverages over a decade of experience in the customer service industry to create unforgettable travel experiences for her clients. In her current role, Tiara excels in stakeholder management and workplace...
Tiara Roberts is a dedicated Vacation Planner at Dream Vacations_A Cruise One Company, where she leverages over a decade of experience in the customer service industry to create unforgettable travel experiences for her clients. In her current role, Tiara excels in stakeholder management and workplace collaboration, ensuring that every aspect of a client's journey—from cruises to land tours, rail experiences, and excursions—is meticulously planned and executed. Her customer-obsessed approach drives her commitment to delivering exceptional service, making her a trusted advisor for travelers seeking personalized vacation solutions.
Tiara is currently spearheading several key projects aimed at enhancing the overall customer experience. By implementing effective process improvements and streamlining operations, she has successfully increased efficiency within her team, allowing for quicker response times and more tailored travel options. Her expertise in case management and project management enables her to navigate complex travel logistics seamlessly, ensuring that every detail is accounted for.
In addition to her operational skills, Tiara is proficient in utilizing advanced tools such as Salesforce.com and Cisco Advantage, which aid in data entry and marketing initiatives. Her strong communication skills and coaching abilities empower her to mentor junior team members, fostering a collaborative environment that prioritizes client satisfaction. With a keen eye for identifying business requirements, Tiara continues to elevate the standards of service at Dream Vacations, making her an invaluable asset to the company and a go-to resource for travelers looking to create lasting memories.
