Thomas Principale is a seasoned General Manager at Crestline Hotels & Resorts, where he leverages his extensive background in hospitality to drive operational excellence and enhance guest experiences. With a Master of Business Administration (M.B.A.) focused on Finance and a Bachelor of Science in Hospitality...
Thomas Principale is a seasoned General Manager at Crestline Hotels & Resorts, where he leverages his extensive background in hospitality to drive operational excellence and enhance guest experiences. With a Master of Business Administration (M.B.A.) focused on Finance and a Bachelor of Science in Hospitality from Fairleigh Dickinson University, Thomas combines financial acumen with a deep understanding of hotel management. His current role at AC Houston Downtown showcases his expertise in pre-opening strategies, where he successfully oversaw the launch of the hotel, ensuring that all operational systems were in place and that the property was positioned for success from day one.
One of Thomas's key projects involved managing a $5 million Capital Expenditure (CapEx) budget for various enhancements and upgrades, which not only improved the aesthetic appeal of the hotel but also significantly increased operational efficiency. His strategic approach to revenue analysis and customer service has resulted in consistently high occupancy rates and guest satisfaction scores. Thomas is proficient in utilizing advanced property management systems and tools like MICROS, which enable him to streamline operations and enhance the overall guest experience.
In addition to his technical skills, Thomas is recognized for his leadership capabilities, fostering a collaborative environment among staff that encourages professional growth and exceptional service delivery. His commitment to excellence and passion for the hospitality industry make him a valuable asset to Crestline Hotels & Resorts, as he continues to implement innovative strategies that drive profitability and enhance brand reputation.
