As the Underwriting Business Technology Director at CVS Health, Thomas Phalen plays a pivotal role in bridging the gap between technology and business strategy within the Pharmacy Benefit Management (PBM) sector. With a wealth of experience in delivering technology solutions across diverse industries—including healthcare, consumer...
As the Underwriting Business Technology Director at CVS Health, Thomas Phalen plays a pivotal role in bridging the gap between technology and business strategy within the Pharmacy Benefit Management (PBM) sector. With a wealth of experience in delivering technology solutions across diverse industries—including healthcare, consumer packaged goods, and state government—Thomas leverages his expertise to enhance the underwriting process. His current focus involves supporting the technology utilized by underwriters to develop client proposals, ensuring that CVS Health remains competitive and responsive to market demands.
Thomas is recognized for his adeptness in project management, particularly in overseeing the Software Development Life Cycle (SDLC) and implementing robust enterprise software solutions. His leadership in the Project Management Office (PMO) has been instrumental in driving on-time deliverables and aligning technology initiatives with business goals. By fostering collaboration among cross-functional teams, he ensures that technology investments translate into tangible business outcomes.
Key projects under Thomas's direction include the optimization of underwriting tools that streamline the proposal process, enhancing efficiency and accuracy. His commitment to continuous improvement and innovation positions CVS Health to better serve its clients while navigating the complexities of the healthcare landscape. With a strong foundation in IT development, program management, and business process optimization, Thomas Phalen exemplifies the strategic vision and technical acumen necessary to lead transformative initiatives in the ever-evolving healthcare industry.
