As the Founder and CEO of Edward Phillip Consulting, Thomas Long is dedicated to revolutionizing the contact center industry by transforming low-engagement workplaces into highly empowered environments. With firsthand experience as a supervisor in a large contact center of 5,000 employees, Thomas understands the challenges...
As the Founder and CEO of Edward Phillip Consulting, Thomas Long is dedicated to revolutionizing the contact center industry by transforming low-engagement workplaces into highly empowered environments. With firsthand experience as a supervisor in a large contact center of 5,000 employees, Thomas understands the challenges that come with high turnover rates—typically 35% within the first year. His insights stem from witnessing the detrimental effects of a monotonous work culture, where employees often feel like repetitive robots, leading to disengagement and dissatisfaction.
At Edward Phillip Consulting, Thomas spearheads key projects that focus on enhancing employee engagement and performance improvement. By implementing strategic leadership initiatives and innovative management consulting practices, he empowers organizations to cultivate a culture of collaboration and motivation. His expertise in global talent acquisition and team building allows him to identify and nurture top talent, ensuring that contact centers not only attract but also retain skilled employees who are passionate about their roles.
Thomas’s approach emphasizes the importance of creating a supportive and dynamic work environment, where employees feel valued and inspired to contribute to the organization’s success. Through tailored workshops and strategic consulting sessions, he equips leaders with the tools they need to foster a sense of ownership and accountability among their teams. By prioritizing employee engagement and well-being, Thomas Long is not just transforming contact centers; he is redefining the future of work in the industry, making it a place where employees thrive and organizations flourish.
