Thelma Cassapula is a seasoned Principal Technical Account Manager at Oracle, leveraging over 24 years of extensive experience in supporting and implementing IT applications, operations, and services across diverse sectors in Latin America, Europe, and the United States. In her current role, Thelma serves as...
Thelma Cassapula is a seasoned Principal Technical Account Manager at Oracle, leveraging over 24 years of extensive experience in supporting and implementing IT applications, operations, and services across diverse sectors in Latin America, Europe, and the United States. In her current role, Thelma serves as a dedicated technical account manager for a portfolio of premier corporate accounts, where she acts as the primary point of contact for clients, ensuring seamless communication and effective escalation of technical issues. Her strong organizational skills and self-motivated approach enable her to manage multiple projects simultaneously, even under pressure, while fostering excellent teamwork and collaboration.
Thelma's expertise spans a wide range of technical domains, including Software as a Service (SaaS) solutions, project management methodologies, and ISO 20000 standards. She is adept at setting up Project Management Offices (PMOs) and utilizes her skills in Requirements Analysis and Unified Modeling Language (UML) to deliver tailored solutions that meet the unique needs of her clients. Her proficiency in tools like MS Project, combined with her knowledge of the Project Management Body of Knowledge (PMBOK), allows her to drive projects to successful completion while maintaining high standards of quality and efficiency.
Currently, Thelma is involved in key projects that focus on enhancing client satisfaction and optimizing IT operations through innovative solutions. By building strong relationships with both internal teams and client stakeholders, she ensures that Oracle's offerings are aligned with client objectives, ultimately contributing to their success in an ever-evolving technological landscape. Her commitment to excellence and her ability to navigate complex environments make her an invaluable asset to both Oracle and her clients.
