Tessa Poulos serves as a Senior Advisory Solution Consultant at ServiceNow, where she plays a pivotal role in transforming the way organizations leverage technology to enhance their operations. With a specialization in Field Service Management within the Customer and Industry Workflows Organization, Tessa collaborates with...
Tessa Poulos serves as a Senior Advisory Solution Consultant at ServiceNow, where she plays a pivotal role in transforming the way organizations leverage technology to enhance their operations. With a specialization in Field Service Management within the Customer and Industry Workflows Organization, Tessa collaborates with leaders in technology, support, and digital innovation to design and deliver tailored ServiceNow platform solutions. Her expertise in management consulting and business process management allows her to effectively analyze client needs and craft innovative strategies that drive operational efficiency and improve service delivery.
In her current role, Tessa is deeply involved in key projects that focus on optimizing field service operations for various clients. By leveraging her skills in project management and stakeholder engagement, she ensures that solutions are not only aligned with client objectives but also scalable for future growth. Tessa's ability to conduct custom demonstrations of ServiceNow's capabilities has been instrumental in pre-sales consulting, helping clients visualize the potential impact of the platform on their business processes.
With a strong background in ITIL processes, Tessa excels in relationship management, fostering trust and collaboration between account teams and clients. Her commitment to understanding the unique challenges faced by organizations enables her to recommend solutions that are both practical and innovative. As a thought leader in the field, Tessa continues to drive digital transformation initiatives that empower organizations to achieve their strategic goals through effective use of technology.
