Senior Manager Hub Operations at
FedEx Express
in September 2011 to Present
Commercial Property Maintenance and Management at
Patterson Building Maintenance
in February 2005 to September 2011
Teddy Friend Education
The University of Memphis, BBA Management with a minor in Marketing, January 2003 to January 2008
Teddy Friend Skills
Voice of the CustomerData AnalysisQDM Lean Concepts and Tools
Design and InnovationDesign of Experiments (DOE)Root Cause AnalysisStatistical Process Control (SPC)ABLE Problem Solving ModelLeadershop for QDMTeam Roles and ResponsibilitiesTeam Development SkillsProject Management BasicsFacilitationQDM PrinciplesOrganizational Drivers and MetricsContinuous Improvement (ABLE)Value of QDMTeam BuildingMicrosoft OfficeCustomer SatisfactionCoachingTeam LeadershipBudgetsOperations ManagementProcess Improvement