As the Director of Customer Experience & Field Operations for Sojourn DC, Taylor Jabin plays a pivotal role in shaping the guest experience and operational efficiency within the DC region. With a seasoned background in logistics handling and exceptional operational skills, Taylor leads a diverse...
As the Director of Customer Experience & Field Operations for Sojourn DC, Taylor Jabin plays a pivotal role in shaping the guest experience and operational efficiency within the DC region. With a seasoned background in logistics handling and exceptional operational skills, Taylor leads a diverse team of over 10 employees and 12 virtual assistants, ensuring that the company maintains its high standards of hospitality services. This role requires a keen focus on property management and organizational leadership, where Taylor excels in fostering a culture of solution-oriented thinking among team members.
One of Taylor's key projects involves the implementation of strategic planning initiatives aimed at enhancing customer satisfaction and streamlining operations. By leveraging their expertise in standard operating procedures (SOP) and event planning, Taylor has successfully overseen the execution of special events that not only meet but exceed guest expectations. Their action-oriented approach allows them to quickly identify and address potential challenges, ensuring that operations run smoothly and efficiently.
In addition to managing day-to-day operations, Taylor is deeply involved in professional development, conducting annual performance reviews, and overseeing hiring and training processes. This commitment to people development not only empowers employees but also cultivates a motivated workforce that is dedicated to delivering exceptional service. With a strong emphasis on leadership and teaching, Taylor Jabin continues to drive Sojourn DC's mission forward, creating memorable experiences for guests while optimizing operational performance.
