Taylor Battle serves as the Senior Manager of Guest Experience at the University of North Texas, where he plays a pivotal role in enhancing the overall satisfaction of a diverse community of over 3,000 guests daily. In his current position, Taylor successfully opened and manages...
Taylor Battle serves as the Senior Manager of Guest Experience at the University of North Texas, where he plays a pivotal role in enhancing the overall satisfaction of a diverse community of over 3,000 guests daily. In his current position, Taylor successfully opened and manages operations for the new Build: Eagle Landing, a multi-unit facility that has quickly become a central hub for student engagement and dining. His leadership is characterized by a strong focus on operational excellence, as he oversees the hiring of over 200 employees each academic year, ensuring that each team member is equipped to deliver exceptional customer experiences.
Taylor’s expertise extends beyond daily operations; he is adept at handling guest and employee relations, fostering an inclusive environment that values cultural awareness and social inclusion. He has developed comprehensive Standard Operating Procedures (SOPs) for each restaurant within the facility, streamlining processes and enhancing service delivery. His proficiency with tools such as CaterTrax, Microsoft Teams, and When2Work allows him to efficiently manage catering operations for large-scale events, including those with over 5,000 attendees.
With a strong background in cost management and strategic planning, Taylor is committed to driving profitability while maintaining a high standard of service. His ability to blend operational efficiency with a keen understanding of customer experience makes him a valuable asset to the University of North Texas. Through his influence and impact, Taylor exemplifies what it means to lead effectively, inspiring his team to strive for excellence in every interaction.
